Frequently Asked Questions
Everything you need to know about our luxury linens and home essentials.
What materials are used in Jacaranda Living products?
We specialize in high-quality natural fibers, primarily using 100% premium cotton and authentic European linen to ensure breathability, durability, and a soft touch for all our bedding and sleepwear.
How should I care for my embroidered linens?
To preserve the intricate embroidery, we recommend machine washing on a gentle cycle with mild detergent and air drying. If ironing is necessary, iron on the reverse side while the fabric is slightly damp.
Do you offer international shipping?
Yes, Jacaranda Living ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We accept returns of unwashed, unused items in their original packaging within 30 days of delivery. Please note that personalized or monogrammed items are final sale and cannot be returned.
Can I request custom monogramming for gifts?
Absolutely. Many of our linens and robes can be personalized with custom embroidery. Please select the monogramming option on the product page or contact our customer service team for bespoke requests.
How long will it take to receive my order?
Standard orders typically ship within 2-3 business days. If your order includes custom embroidery, please allow an additional 7-10 business days for processing before shipment.